Privacy Policy
Effective Date: 16/01/2026
At ParadoxNetworks Limited ("we", "us", "our"), we are committed to protecting the privacy and security of our customers' and website visitors' ("you", "your") information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website address] and use our hosting and related services.
1) UK Data Protection Compliance
1.1 Data Protection Act 2018 and UK GDPR
ParadoxNetworks Limited is committed to protecting personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. All processing of personal data must comply with these regulations. This Privacy Policy outlines our commitment to these legal obligations and your rights as a data subject.
2) Lawful Basis for Processing
ParadoxNetworks Limited processes personal data only on the basis of:
- Contract: Processing necessary to provide services you have requested
- Legal Obligation: Processing required by law (e.g., tax, fraud prevention)
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services and preventing fraud
- Consent: Where you have explicitly consented to processing
3) Information We Collect
We may collect personal information that identifies you as an individual or relates to an identifiable individual, including but not limited to:
- Contact Information: Name, email address, phone number, and other contact details.
- Payment Information: Last 4 digits of credit card details, payment processor details, and other financial information for billing purposes.
- Technical Information: IP addresses, browser types, operating system details, and usage data such as visit frequency and service preferences.
4) How We Use Your Information
The information we collect is used in the following ways:
- To provide, operate, and maintain our services.
- To process transactions and send related information, including confirmations and invoices.
- To communicate with you, respond to inquiries, and offer customer support.
- To improve our website and services by analyzing how our services are used.
5) Sharing Your Information
We do not sell your personal information. We may share information with:
- Service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
- Legal authorities when required by law or to protect our rights, customers, or others' safety.
6) Data Security
We implement a variety of security measures designed to maintain the safety of your personal information. However, no electronic storage solution or data transmission over the Internet can be guaranteed to be 100% secure.
7) Data Retention
We retain personal data for as long as necessary to provide services and comply with legal obligations. Upon service termination, customer data will be securely deleted within 30 days unless retention is required by law. Customers are responsible for backing up their data prior to service termination.
8) Your Rights
You have certain rights regarding the personal information we hold about you, including:
- The right to access: You can ask for copies of your personal information.
- The right to rectification: You can ask us to rectify personal information you think is inaccurate or to complete information you think is incomplete.
- The right to erasure: In accordance with the General Data Protection Regulation (GDPR), you have the right to request that we delete your personal data. ParadoxNetworks Limited can honor such deletion requests provided you have no active services with us. To request data deletion, a written letter must be sent to our physical address listed below. This ensures we can fulfill our contractual obligations and maintain the integrity of the services provided.
- The right to restrict processing: You have the right to ask us to restrict the processing of your personal information under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal information under certain conditions.
- The right to data portability: You have the right to ask that we transfer the information you gave us to another organization, or to you, under certain conditions.
To exercise your data rights, especially for data deletion requests, please send a written letter to the following address:
ParadoxNetworks Limited
71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Please include sufficient information in your letter to allow us to verify your identity and process your request. Be aware that we may need to retain certain information as required by law or for legitimate business purposes permitted by the GDPR and other applicable regulations.
9) Data Breach Notification
In the event of a data breach affecting customer personal data, ParadoxNetworks Limited will notify affected customers without undue delay and in accordance with UK GDPR requirements. Notifications will include details of the breach, affected data, and recommended protective measures. Customers should report any suspected data breaches to legal@pdxnet.co.uk immediately.
10) International Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
11) Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
12) Contact Us
If you have any questions about this Privacy Policy, please contact us at:
ParadoxNetworks Limited
Email: legal@pdxnet.co.uk